Process mapping: A simple exercise that’s often overlooked—but incredibly powerful.
At Crux, we see process maps as little superpowers that serve many purposes. They help document risk and control environments, create clear training materials, and, most importantly, bring teams together to uncover inefficiencies.
One of the biggest challenges in any organization is when a process spans multiple teams. That’s where communication breakdowns happen.
Team A assumes Team B is reviewing data for accuracy…
Team B thinks they’re just checking for a signature…
The result? Errors, inefficiencies, and wasted time fixing issues that could have been prevented.
Sometimes, all it takes is a simple conversation around a process map to realign expectations. Even better—these discussions often spark new ideas for improving workflows. A win-win!
