Strategies are only as good as the people that execute them and the processes they work within.
We often work with utilities that invest heavily in strategic planning but find that internal engagement and outdated or ineffective processes stop results in their tracks.
We worked with a client who was rolling out a new approach to capital planning but faced challenges. Another wanted to implement a new business model but struggled to scale it.
The commonality? Employee buy-in.
Teams saw the changes as an extra burden, not an improvement.
The new strategy was perceived as “just another new plan” that wouldn’t last.
There wasn’t clear guidance on new decision-making criteria or accountability.
The companies we work with are not alone. A recent Gartner survey found that only 34% of employees were willing to support organizational change (down from 74% in 2016).
So how do companies overcome these obstacles? Engage with the broader team to understand pain points. Connect the dots to the strategy and prepare clear workflows that address existing challenges. Make the strategy more than just a vision, and help the team understand the “why” behind the changes.
We help in all these areas.
The best operational strategies aren’t just designed at the top, they’re built into daily workflows.